Strong Arm Security: Support Center

How do I use the mobile app to view live camera footage?
Download the Strong Arm Security app from the App Store or Google Play. Launch the app and log in using your security system credentials. The app will allow you to view live footage from all your connected security cameras. You can also use the app to control certain camera features (e.g., zoom, pan/tilt) on compatible models.

What do the different lights on my security panel mean?
The lights on your security panel indicate the current status of your system. For specific information about what each light signifies, please refer to the user manual for your security system model. If you can’t locate your user manual, you can find it online on our resource page [link to user manuals page on Strong Arm Security website].

How do I test my security system to make sure it’s working properly?
We recommend testing your security system on a monthly basis to ensure all components are functioning correctly. Most systems have a built-in test mode that can be initiated from the security panel. Consult your user manual for specific instructions on testing your system.

What happens if my security system triggers an alarm?
If your security system is monitored by Alarm Central, our monitoring specialists will receive the alarm signal and follow your pre-determined instructions. This may involve contacting you directly, dispatching security personnel to your property, or calling emergency services.

If your system is not monitored, an alarm will sound locally to alert you or those nearby of a potential security breach.

How do I customize my notification settings?
You can customize your notification settings through the Strong Arm Security mobile app or by logging into your online account. You can choose to receive alerts for various events, such as triggered alarms, sensor activity, or camera motion detection. You can also select how you want to receive notifications (e.g., phone call, text message, email).

How do I integrate my security system with other smart home devices (e.g., lights or thermostats)?
If your security system is compatible with smart home integration, you can connect it to other smart home devices through a compatible hub or platform (e.g., Z-Wave, Zigbee, Alexa, Google Assistant). This allows you to create automated rules and routines. For example, you can program your lights to turn on automatically when your security system detects motion. Our support team can help you determine if your system is compatible with smart home integration and guide you through the setup process.

Who monitors my security system?
Your Strong Arm Security system is monitored by Alarm Central, a trusted and experienced monitoring provider. Alarm Central operates state-of-the-art monitoring centers staffed by highly trained security professionals 24/7.

What happens if there is a power outage?
Most security systems have backup batteries that will keep the system operational in the event of a power outage. Alarm Central will still receive notification if your system goes into backup battery mode.

Can I upgrade my monitoring plan?
Yes, you can upgrade your monitoring plan at any time. Contact Strong Arm Security to discuss your options and choose the plan that best meets your needs.

My security system is not responding. What should I do?
First, check if the power supply to your security panel is connected and functioning properly. If the issue persists, try rebooting your system by disconnecting the power for 60 seconds and then plugging it back in. If the problem continues, contact Strong Arm Security support for further assistance.

I’m having trouble connecting my security camera to the Wi-Fi network.
Ensure your camera is within range of your Wi-Fi router and that you are entering the correct SSID and password. You may also need to reset the camera to factory settings and then re-attempt the connection process. Consult your user manual for specific troubleshooting steps for your camera model.